Supplier Billed Rates - Residential Customers

• Licensed suppliers use the Eversource and United Illuminating Company (UI) billing system to bill for their generation service, commonly referred to as consolidated billing.  Consolidated billing allows customers to receive one electric bill. Below are links to the billed rates.
• Suppliers also have the option to directly bill their customers.  The rates charged under direct billing are not provided to Eversource or UI.  Therefore, those rates are not provided here.
• Since 2015 the Public Utilities Regulatory Authority (PURA) has required Eversource and UI to submit all residential and business rates billed by suppliers through consolidated billing.  Eversource also provides supplier rates billed to streetlight customers.  This informaton is publicly available in Compliance Filings in PURA Docket No. 06-10-22.  Other information submitted monthly by Eversource and UI under Docket No. 06-10-22 includes sales and the number of customers served by each supplier.
• Supplier contracts may last longer than six-month Standard Service rates and therefore may reflect risk premiums not reflected in Standard Service rates.  Supplier rates may also include other items (e.g., gift card incentives) or may support renewable energy that exceeds CT's minimum requirements.
• Please note that the Eversource files include three tabs - residential, C&I (business rates) and StLgt (streetlight rates). 

Information from the Public Utilities Regulatory Authority

• Eversource and UI Standard Service is the generation option for residential customers who do not choose a licensed supplier.

• You are not required to switch to a licensed supplier.

• Eversource and UI must return residential customers to the Standard Service rate within 72 hours of the request. Learn more.

• Suppliers can only offer Fixed contracts for residential customers.  Switching to a supplier occurs on your next meter reading date.

• Residential cancellation fees cannot exceed $50.

• Suppliers are required to notify you about a change in the generation rate when a Fixed plan is ending.

• Contact PURA's Consumer Affairs Unit at 800-382-4586 with questions about choosing a supplier. Click here to submit an inquiry or complaint to PURA.

In addition to licensing electric suppliers the Public Utilities Regulatory Authority issues a Certificate of Registration to electric aggregators.

What is an electric aggregator?

An electric aggregator gathers consumers for the purpose of negotiating the rate for generation service from an electric supplier.  An electric aggregator must negotiate with suppliers on behalf of the customers it represents. As such, an aggregator must act as the customer's agent. As a customer's agent, the aggregator may not simultaneously be an agent for one or more suppliers.

How does a registered aggregator differ from a licensed supplier?

Suppliers purchase the electricity that is provided to customers and bill for that electricity through either the customer's electric bill (commonly referred to as consolidated billing) or by directly billing the customer. Aggregators do not purchase electricity or bill for generation supply.  Instead, as noted above, aggregators gather consumers together for the purpose of negotiating the rate for generation from a supplier.

Why are aggregators allowed to post offers on Connecticut's Rate Board?

PURA oversees suppliers and aggregators and posts generally available rates to the Rate Board.  If an aggregator can offer a generally available rate to residential or business customers it may be posted to the Rate Board.

How do aggregators get paid?

Aggregators must act as the customer's agent.  As such, customers typically pay the aggregator for their service.

If I am paying an aggregator, who is my supplier?

Aggregators gather consumers and negotiate rates from suppliers on behalf of those customers.  The aggregator then selects the supplier and rate that is offered to its customers.  Customers who choose to work with an aggregator will be served through the supplier that is selected by the aggregator.

Will the name of the aggregator appear on my electric bill?

No.  Information on your bill will reflect the licensed supplier that is providing your generation service.

Past Residential Standard Service Generation Rates

• The graphs show the trend in Standard Service rates for Eversource and UI residential customers. Values are rounded.
• In some years, Standard Service rates changed on January 1st and were fixed for one year. One-year fixed rates appear as the same rate on January and July 1st.
• In some years, Standard Service rates changed on January and July 1st and were fixed for six months. Six-month fixed rates appear as different rates on January and July 1st.
• Standard Service Generation rates are approved by PURA about 45 days before their effective date; around May 15th for rates in effect July 1st and around November 15th for rates in effect January 1st.
• Learn more about Standard Service generation on the next tab.

Standard Service Generation

• Standard Service is the generation supply option provided by Eversource and United Illuminating (UI) and is available to all residential customers. However, customers can choose a licensed supplier for their generation services which may lower their cost.
   
• Eversource and UI do not own electric generation plants or produce electricity.  Instead, they buy electricity in the marketplace to serve customers on Standard Service Generation.  So Standard Service Generation rates are based on the market price for electricity.
   
• The Public Utilities Regulatory Authority oversees the auction process Eversource and UI use to purchase Standard Service Generation.
   
• Standard Service Generation rates change on January 1st and July 1st and are fixed for six months.
   
• Customers who wish to return to the Standard Service rate must contact Eversource or UI. Eversource and UI are required to switch residential customers back to the Standard Service rate within 72 hours of the request and will prorate your bill accordingly. Be sure to check with your supplier regarding cancellation fees that may apply. Learn more about returning to Standard Service Generation.
   
• You can compare Standard Service Generation rates to offers from licensed suppliers on Connecticut's Official Rate Board.  Click here to access the Rate Board.

If you have questions or need help with choosing an electric supplier contact the Public Utilities Regulatory Authority's Consumer Affairs Unit at (800) 382-4586. It is important to know that regardless of the electric supplier you choose, Eversource or UI will deliver your electricity, bill you for service, and respond to power outages. Only Eversource or UI can terminate your service.

Frequently Asked Questions About Choosing A Supplier